Roche: Knowledge Management Tool
I was engaged as the Principal UX Designer for Roche, in partnership with Umbrella UX Healthcare, a prestigious healthcare-focused UX design agency. Our mandate was to design an internal knowledge management tool that made wayfinding and fact-checking globally distributed medical information simple, reliable, and accessible.
The initiative went on to win the 2024 Knowledge Management Initiative of the Year Award, highlighting its impact on Roche internal employees and practitioners worldwide.
Duration: 3 months
Role: Principal UX/UI Designer
In Collab with: Invoke Digital Agency
Mission:
Produce a Proof-of-Concept working prototype of the air.car platform to support a pitch to Tantalum's key stakeholders and board investors.
Problem Overview
Roche operates across multiple global sectors each relying on its own set of medical documentation and standards. Without a formalised system, verifying whether diagnoses and practices were recognised across regions was cumbersome and inconsistent.
Existing internal search tools were fragmented and, to some extent, unregulated. This created barriers to efficient knowledge sharing, cross-referencing, and trust in the information at hand. Employees often defaulted to siloed standards, slowing decision-making and making collaboration across geographies difficult.
Solution Overview
A Digital Workspace: a holistic, integrated platform designed to transform how Roche employees access, share, and validate knowledge. Acting as a central hub, it personalises the information experience through AI- and ML-powered predictions, ensuring employees can quickly find what they need, when they need it.
The Digital Workspace simplifies complex knowledge work, enhances scalability, and strengthens collaboration by connecting siloed sources into a reliable, intuitive system. By saving employees time and reducing uncertainty, it allows practitioners to focus on their real priority: improving health outcomes.
Background Information
The project setup at Roche was both unique and energising. Feature development was often guided by the intuition of team leaders and product owners, while my role alongside the Umbrella team was to validate these ideas through structured research and testing. By the time I joined, much of the groundwork had already been established: initial wireframes and business requirement documents were in place, created by internal teams. Our responsibility was to refine this foundation, finalise planning, and deliver a tested, user-centred design. The platform itself was built on Salesforce and implemented using a Bootstrap UI kit, providing both scalability and efficiency. This environment created a balance between visionary leadership and evidence-based design, ensuring that the end product was both ambitious and grounded in user needs.
Understanding the KML Product
Coming soon…